In a world where technology is so powerful, making sure your hotel guest walks out of your establishment with a smile is more important than ever. We have put together the top 3 fundamentals for hotels to ensure you receive that excellent review at the end of your customer’s stay:
1. Hotel Quality
Quality. From your soap to your linen. Going cheap can seriously affect the luxury feel of your hotel and therefore affect the overall stay of your hotel guest. For example, the quality of your bed linen is vital to ensure your customers have a good night sleep. By choosing CanDo Laundry- an expert in the linen industry, you can ensure that your customers receive that luxurious night sleep whilst providing your hotel a hassle-free solution.
2. Hotel Benefit
Benefit. What is the benefit of staying at your hotel? May it be the convenience to an attraction or the guarantee of a good night sleep, it is important to know your features and the advantages they bring to your customers. Ensure your customers feel extra special by providing that additional service that may be overlooked by other hotels. This may be extra pillows on the bed or a shuttle bus to a local attraction, by doing so you are providing your guest with the finest possible experience whilst they are staying with you. By providing this
service through your friendly and helpful staff, you allow your guests to see the benefit in returning to your hotel.
3. Hotel Value
Value. In a world of overwhelming choices, hotels must convey value in everything they do to stand out from the crowd. By ensuring your customers receive good customer service and great benefits, you are increasing the value of your hotel. Every hotel guest’s perception of value may differ, however by ensuring you’re on top of your service, quality and relationships, you can allow your guests to see value for money in your establishment.